Shipping policy

Thank you for shopping with us. We’re committed to getting your skincare products to you safely and as quickly as possible. Please review our shipping policy below before placing your order.

Processing Times

All orders are processed in the order they are received.

  • Retail orders: Please allow 3–7 business days for processing before shipment.

  • Wholesale orders: Please allow 2–3 weeks for processing and shipment preparation due to larger production volumes and packaging requirements.

Processing times may increase during holidays, sales events, product launches, or periods of high order volume.

Shipping Estimates

Estimated delivery times begin after your order has been processed and shipped.

Domestic Puerto Rico Shipping

  • Standard shipping: 3–7 business days

  • Expedited shipping (if available): 1–3 business days

USA Mainland Shipping

  • Standard shipping: 5–10 business days

  • Expedited shipping (if available): 3–5 business days

International Shipping

  • Estimated delivery: 1–4 weeks, (if available), depending on destination and customs processing.

Please note that shipping carriers may occasionally experience delays that are outside of our control.

Wholesale Orders

Wholesale orders are made in larger batches and may require additional preparation time. Shipping timelines for wholesale orders are estimated at 2–3 weeks unless otherwise communicated.

For urgent wholesale requests, please contact us before placing your order to confirm availability and turnaround times.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information, if available.

Please allow up to 48 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping charges to resend the package.

Lost, Delayed, or Stolen Packages

We are not responsible for packages lost, delayed, or marked as delivered by the shipping carrier. If you experience an issue with delivery, please contact the shipping carrier directly.

If you need assistance, feel free to contact us and we’ll do our best to help.

Damaged Orders

If your order arrives damaged, please contact us within 5 days of delivery with:

  • Your order number

  • Photos of the damaged item(s) and packaging

We will review the issue and work toward a resolution.

Customs, Duties & Taxes

International customers are responsible for any customs fees, import duties, taxes, or additional charges required by their country.

Order Changes & Cancellations

We accept order cancellations or changes within 24 hours of purchase. After that time, orders may already be in processing and cannot be modified.