Refund policy
A. Return Policy
This policy applies to all sales made in person (fairs, markets, and authorized points of sale) and online (online stores, social media, and shipments).
B. General Conditions
Due to the natural and artisanal nature of the products, each batch may present slight variations in color, scent, or texture. These characteristics do not constitute defects and will not be grounds for return.
Returns of products that have already been used or opened will not be accepted.
Returns for individual skin reactions will not be accepted, as tolerance to natural ingredients varies from person to person.
C. In-Person Sales
Returns due to a change in customer preference after the purchase has been made are not accepted.
Returns will only be accepted on the same day of purchase if the product has obvious manufacturing defects or damage to the packaging.
D. Online Sales
The customer must notify any claim within three (3) business days of receiving the order.
Returns will be accepted only in the following cases:
- Product damaged during shipping.
- Verifiable manufacturing defect.
- Error in the order.
The customer may choose between a product replacement or in-store credit, subject to availability.
E. Return Process
The customer must contact Andanzas Bazar through official channels (WhatsApp, email, or social media messaging) stating the order number and providing photographic evidence of the damage or defect.
Once the return is approved:
- The customer will assume the cost of return shipping.
- Andanzas Bazar will cover the shipping cost of the replacement product.
F. Exceptions
Returns will not be accepted for products on clearance or special promotions.
Returns do not apply to purchases made through third parties, such as stores or suppliers of the Andanzas product.
G. Review and Update
Andanzas Bazar reserves the right to review and update this policy according to business needs and in compliance with applicable regulations.